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July 28, 2020



As many Texas residents assess the damage caused by Hurricane Hanna that made landfall on the Texas Gulf Coast over the weekend, they will need to familiarize themselves with the homeowner’s or business owner’s insurance claim process. This process can be confusing and failure to follow proper procedures can result in your claim being denied or underpaid.

Unfortunately, insurance companies and their adjusters are not in the business of paying out claims. Generally, insurance company adjusters are trained to resolve claims for the smallest amount possible or deny the claims outright if they can find an exclusion under the policy.  If you or someone you know was affected, be sure to review the following steps before contacting your insurance company to file a claim.

Read and review your entire homeowner’s insurance policy including any endorsements and amendments.

Do not agree to be recorded over the phone. Do not agree to provide a recorded or sworn statement over the phone. Ask to provide one in person or in writing. Consider consulting with an attorney first. PUBLIC ADJUSTERS ARE NOT ATTORNEYS.

Communicate in writing if you can. Try to make sure most of your communication is in writing. If you have a phone conversation follow it up with an email or a fax.

Create a detailed list and notes of everything lost or damaged. Create a list of all damaged property including any personal items. Please make sure to include the brand name, model, and as accurate of a description as possible of all claimed items. Include everything no matter how small.

Document all damages. Don’t only photograph the damage, but also make sure every photograph is either time stamped or logged with the date and time it was taken.

Witnesses are important. Create a list of each person who witnessed the losses and can testify to how the losses occurred. This includes the names of any contractors or other employees who performed repairs.

Keep a log of contact with your insurance company. Take down the first and last name of every person you speak to from your insurance company, the date you spoke to them, and what you spoke to them about.

Gather your past records. If possible gather records any previous repairs or inspections of your home. This will make it more difficult for the insurance company to claim the damage was preexisting or unrelated.

As attorneys representing home and business owners, we have seen the damage, devastation, and disruptions that hurricanes and storms can cause. We have represented thousands of clients against insurance companies that have tried to avoid and delay payment for legitimate losses our clients have incurred.Do you have property damage related to Hurricane Hannah? We focus on representing the policyholder and making sure you are treated fairly. Contact us today to discuss your claim or if you have any questions. Please use our Free Case Evaluation Form below or call us at 800-400-4000